Orders may be placed by telephone, or via the web store. 
To order by telephone - just advise the item reference numbers and your card details. 
Postal payments may be made with cheque or P.O. (Payable to Crystal Earth).
A receipt will be included with your consignment.

Ordering (see Purchasing Information)
Simply add the items to your shopping basket and place the order. The total price shown is the price you pay!

Delivery
We normally dispatch orders within 1 working day for stock items and items advertised on the web pages are usually in stock. 98% of orders are dispatched within 24 hours. If we have a temporary shortage, we will contact you to advise the anticipated delay period. 
All items under 500g are sent by Royal Mail First Class Recorded Delivery or Special Delivery depending on the shipping option chosen. Geodes/Crystals/Lanterns etc over 500g will be dispatched by Courier (We only use recognized couriers Parcelforce DHL, UPS, Titan etc, unless we have to hire specialized shippers for extra large items).
Although Insurance is OPTIONAL, please note that any item shipped without purchasing Insurance is done so entirely at the buyers risk. We will not be responsible for postal/shipping damage or loss of uninsured items.

Cancellation and Returns 
You may cancel your order within 7 working days from the day after you receive the goods. Please return them to us and we will exchange or refund payment within 14 days after receipt. 
Please advise any damage or shortages in your delivery within 7 days of receipt. We will exchange or refund payment within 14 days after receipt for goods deemed to be faulty or damaged when we receive the returned items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier. Please note that all shipping and insurance costs are the responsibility of the sender.
Any discount (including free shipping) given on the original order, will be deducted from the amount to be refunded, if the value of the returned item(s) reduces the original invoice value below the discount threshold limit.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) 
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. 
The type of information we will collect about you includes:
your name, address, phone number, and email address. We do not hold any payment information as we utilise industry standard Secure Sockets Layer (SSL) technology to encrypt credit/debit card details
.
We will never collect sensitive information about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


Problems, questions, complaints and queries ? Customer Support and Service
We want all our customers to be completely satisfied with our service. If you are not satisfied with any aspect of our goods or service please contact the Sales Department immediately 
The office is open 09.30am to 5pm every day except Sundays and Bank Holidays.
We will send you the following: - an acknowledgement of your complaint within 3 working days - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer

When you place an order by the internet or other methods, you are consenting to the terms above.
The above information is to assist our customers and does not affect your statutory right

.